General terms and conditions and privacy statement
Terms and Conditions and GDPR
Article 1 | Applicability
These general terms and conditions apply to all verbal and written offers and agreements of or with and all related acts, both of a preparatory and executive nature.
Article 2 | Company description
Alexandra Angles focuses on coaching and workshops within the field of personal development, in the broadest sense. Alexandra Angles is registered with the Chamber of Commerce under number: 72420111
Article 3 | Definitions
Contractor is in this Alexandra Angles and uses these general terms and conditions when offering its services.
In this respect, the client is the customer who uses the services offered by Alexandra Angles. All agreements made between the client and the contractor about the services to be offered are regarded as an agreement. These agreements are confirmed by email to the client. If desired, the client will return one signed copy before the commencement of the assignment or confirm this by e-mail.
Article 4 | Execution of the agreement
1. The Contractor will execute the agreement to the best of its knowledge and ability. The Contractor has a best efforts obligation towards the performance of the agreement and can therefore not be held liable on the basis of a result obligation.
2. By confirming the agreement and these general terms and conditions, the client gives permission to use its name and address details plus e-mail address plus telephone number for recording in the contractor's customer database for administration purposes.
3. The client will ensure that all information, of which the client indicates that it is necessary or of which the client should reasonably understand that it is necessary for the execution of the agreement, is provided to the contractor in a timely manner. If this information is not provided on time, the contractor reserves the right to suspend the execution of the agreement.
Article 5 | Rules
1. The Client is aware of the treatment form (s) used by the Contractor and of the treatment plan (taking into account the fact that a treatment plan is an estimate.)
2. The contractor is obliged to refer the client to a colleague coach or doctor if the coaching process is insufficient or cannot be continued due to illness, death or a disorder.
3. If the coaching process is terminated by the client and this is done against the advice of the coach; the client does this at his own risk and is prepared to sign a statement in which the client acknowledges to end the coaching process without the coach's approval.
4. The coaching process by the coach can be terminated unilaterally if he / she cannot reasonably be expected to continue the treatment.
5. The client is aware of the fact that the coach maintains a client file.
6. The coach handles this client file in accordance with the Dutch privacy regulations and accordingly.
7. The client may request a copy of this client file that relates to the client.
8. The client can demand destruction of the client file that applies to the client and the coach is legally obliged to cooperate with this unless there is a legally (legal) reason for this or if the personal data are essential for the care of another person. client in connection with hereditary diseases or for another demonstrable medical cause.
Article 6 | Prices
1. The client has been informed of the rates requested by the contractor.
2. An agreement is concluded at the moment that an agreement is received and accepted by the contractor and / or recorded by e-mail.
Article 7 | Terms of payment
1. Payment takes place in mutual consultation between the client and the contractor. The client will receive an invoice from the contractor and payment must be made by transfer to IBAN NL 48 ABNA 0828594066 in the name of Alexandra Angles. The payment term that is used is 14 days after the invoice date.
2. In the event of late payment or failure to pay, the client is in default by operation of law and the contractor reserves the right to stop the execution of the agreement with immediate effect. From that moment on, the client is also liable to pay statutory interest on the outstanding amount. If the contractor hands over the claim for collection, the client will also owe the judicial and extrajudicial costs associated with this collection.
3. In the event of any objections regarding the invoice, the client must notify the contractor in writing within two weeks after receipt of the invoice.
Article 8 | Duration and Termination
1. The duration of the coaching trajectory as laid down in the agreement between the client and the contractor can be terminated or extended by both parties at any time by mutual consent.
2. Termination of the coaching process can take place unilaterally by the client if he / she no longer appreciates or considers the treatment necessary.
3. Termination of the agreement does not affect the financial obligation that still has to be fulfilled.
Article 9 | Registration and payment for training, workshops, coaching program and analyzes with open registration
When registering for training, workshops, coaching program and analyzes with open registration, the following payment conditions apply:
1. At the start of the training and / or workshops, the payment must be credited to the account of the contractor.
Article 9.1 | Cancellation by the client for training, workshops, coaching program and analyzes with open registration
The client undertakes to notify the contractor of any cancellation or change in writing, by telephone or by e-mail. In case of cancellation of registration by the client, the client and the contractor will first consult to arrive at suitable alternatives. If no suitable alternatives are possible, such at the discretion of the contractor, cancellation conditions apply. The Client is obliged to pay cancellation costs to the Contractor, as follows:
1. In case of cancellation after registration up to one week before the start, the cancellation costs are 50%.
2. In case of cancellation after registration within one week before the start, the cancellation costs are 100%. This also applies to premature termination, at the start, or in the event of failure to appear at the training or workshop.
Article 9.2 | Cancellation by the contractor
Contractor reserves the right to cancel coaching, training or workshops, without stating reasons, or to refuse a client. The contractor undertakes to confirm the cancellation or refusal in writing and in that case will pay back 100% of the amount paid by the client so far, thus terminating the agreement without further obligations or claims on both sides.
Article 10 | Rescheduling appointments
1. If the client cancels the appointment made by him / her within 48 hours before the appointment in question, the contractor will charge the costs and the client is obliged to pay them. Appointments canceled or rescheduled before this time will not be charged.
2. If the client does not appear at a scheduled call, the costs for the call will be charged and the client is obliged to pay these.
3. Contractor reserves the right to reschedule or cancel agreements if it cannot properly implement the agreement.
Article 11 | confidentiality
1. Both parties are obliged to maintain confidentiality with regard to everything discussed during or in the context of the coaching sessions, training courses or advisory assignments.
2. In the event of imminent danger to both the client and society, the contractor reserves the right to breach confidentiality and will inform the competent and designated authorities.
3. If, on the basis of a statutory provision or a court decision, the contractor is obliged to also provide confidential information to third parties designated by law or the competent court and the contractor cannot invoke a legal or competent court recognized or permitted right of refusal, then the contractor is not obliged to pay compensation or compensation.
Article 12 | Liability
1. The Contractor does not accept any liability, however whatsoever, for damage caused by or in connection with services rendered by it.
2. The contractor's liability is limited to the invoice value of the assignment, or at least that part of the assignment to which the liability relates.
3. Contrary to the provisions of paragraph 2 of this article, in the case of an assignment with a duration longer than six months, the liability is further limited to the invoice amount due over the last six months.
4. The contractor is not liable for direct or indirect damage suffered by the client as a result of actions or decisions taken as a result of or during a training, coaching session or consultancy assignment. The client remains responsible at all times for the choices made.
5. Any liability of the contractor for trading loss or other indirect or consequential loss, of whatever nature, is expressly excluded.
Article 13 | Complaints procedure
1. If the client has complaints about the work performed, he / she must make this known to the contractor in writing within 14 days after the complaint arose.
2. After taking note of and discussing the complaint with the client, the contractor will implement the chosen solution direction as well as possible.
Privacy declaration
Alexandra Angles, located at Burgemeester Raijmakerslaan 1755361KL Grave, is responsible for the processing of personal data as shown in this privacy statement.
Contact details:
www.alexandraangles.nl
Burgemeester Raijmakerslaan 175
5361KL Grave
+31 6 49976856
Alexandra Angles Isern is the Owner of Alexandra Angles. She can be reached via info@alexandraangles.nl
Personal data that we process
Alexandra Angles processes your personal data because you use its services and / or because you provide this data to her yourself.
Below you will find an overview of the personal data that we process:
- First and last name
- Sex
- Date of birth
- Address data
- Telephone number
- E-mail address
- Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone
- Information about your activities on our website
- Internet browser and device type
- Bank account number
Special and / or sensitive personal data that we process
Alexandra Angles processes the following special and / or sensitive personal data of you:
- health
- data of persons under the age of 16
Our website and / or service does not intend to collect data about website visitors under the age of 16. Unless they have permission from their parents or guardian. However, we cannot check whether a visitor is older than 16. We therefore advise parents to be involved in the online activities of their children, in order to prevent data about children from being collected without parental consent. If you are convinced that we have collected personal information about a minor without this permission, please contact us via info@alexandraangles.nl and we will delete this information.
For what purpose and on what basis do we process personal data
Alexandra Angles processes your personal data for the following purposes:
- Handling your payment
- Sending our newsletter and / or advertising brochure
- To be able to call or e-mail you if necessary to carry out our services
- To inform you about changes to our services and products
- To deliver goods and services to you
Automated decision-making
Alexandra Angles does not make decisions based on automated processing on matters that can have (significant) consequences for people. These are decisions taken by computer programs or systems, without involving a person (for example, an employee of Alexandra Angles).
How long do we keep personal data
Alexandra Angles does not store your personal data longer than is strictly necessary to achieve the purposes for which your data is collected. We use the following retention periods for the following (categories) of personal data:
Category
personal data> 7 years> Tax
Sharing of personal data with third parties
Alexandra Angles will not sell your information to third parties and will only provide it if this is necessary for the execution of our agreement with you or to comply with a legal obligation. We conclude a processor agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. Alexandra Angles remains responsible for these processing operations.
Cookies, or similar techniques, that we use
Alexandra Angles only uses technical and functional cookies. And analytical cookies that do not infringe your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and remember, for example, your preferred settings. We can also optimize our website with this. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously saved via your browser settings.
View, modify or delete data
You have the right to view, correct or delete your personal data. You also have the right to withdraw your consent to the data processing or to object to the processing of your personal data by Alexandra Angles and you have the right to data portability. This means that you can submit a request to us to send the personal data we have about you in a computer file to you or another organization mentioned by you.
You can send a request for access, correction, deletion, data transfer of your personal data or request for cancellation of your consent or objection to the processing of your personal data to info@alexandraangles.nl.
To ensure that the request for access has been made by you, we ask you to send a copy of your ID with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) black in this copy. This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks.
Alexandra Angles would also like to point out that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons
How we secure personal data
Alexandra Angles takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you feel that your data is not properly secured or there are indications of abuse, please contact our customer service or via info@alexandraangles.nl
These conditions have been drawn up in accordance with the legal obligations regarding AVG of 25 May 2018. Before the start of the services by the contractor, these were provided to the client and form part of the agreement.
